A voluntary size exchange request must be submitted within 14 calendar days from the courier-recorded delivery date. This exchange option applies when the customer selected the wrong size or prefers another available size; it is not a cash-refund entitlement.

The item must be unworn outdoors, unwashed, unaltered and free from dirt, odour, creasing, scratches, stains, hair or other signs of use. All original tags, accessories, boxes and internal packaging must be returned in resalable condition. Trying footwear briefly indoors on a clean surface is acceptable.

Exchanges are subject to stock availability. Where the requested size is unavailable, SNK may offer another product or store credit as a goodwill option, but a cash refund is not required for customer-selected sizing issues unless applicable law provides otherwise. Any price difference must be paid by the customer; unused differences are not automatically refundable.

Please contact SNK as soon as reasonably possible after discovering a genuine defect, transit damage or incorrect item. Provide the order number and clear supporting photos. Additional evidence may be requested when reasonably necessary, but the absence of an unboxing video does not automatically invalidate a genuine claim.

SNK will assess the product and the circumstances. Where an issue can reasonably be remedied, SNK may repair or replace the item within a reasonable time. Where the issue is substantial or another remedy is required under Malaysian law, the remedies available under that law will apply.

Minor colour differences caused by device displays, reasonable manufacturing or measurement variations disclosed on the product page, personal fit preference, and normal wear and tear are not manufacturing defects.

Sale, clearance and promotional items are not eligible for cash refunds because of change of mind, personal preference or customer sizing error. A voluntary size exchange may be considered within 14 days if the item remains eligible and replacement stock is available. The customer pays return and redelivery postage.

These restrictions do not remove rights that apply to genuinely defective, damaged or incorrectly supplied products. Free gifts are not exchangeable or redeemable for cash or vouchers. If a full-order return is approved, SNK may require promotional gifts to be returned in their original condition.

• Items worn outdoors, washed, altered, repaired or damaged after delivery.
• Items with missing tags, incomplete accessories, damaged boxes or unsuitable return packaging.
• Damage caused by misuse, accident, improper cleaning, incorrect storage, normal wear and tear, or use contrary to product instructions.
• Socks and other hygiene-sensitive products after the seal or packaging has been opened, or after they have been worn.
• Gift cards, free gifts and items clearly identified as non-returnable, except where statutory rights apply.
• Requests submitted outside the voluntary 14-day size-exchange period.

SNK may decline a request where evidence and inspection show that the product matches the order, no manufacturing defect is present, or the voluntary exchange conditions have not been met.

Receiving a returned parcel does not automatically mean the request is approved. SNK will inspect the returned item, packaging and supporting information. Processing may take 10–15 business days after the parcel reaches the approved return location, excluding courier transit time, public holidays and time required for additional information.

If an exchange is approved, replacement dispatch is subject to stock availability and any outstanding postage or price difference. If a monetary refund is approved, it will normally be processed to the original payment method unless otherwise agreed or required by law. Banks and payment providers may require additional time to post the funds.

Original delivery fees are not refundable for customer-choice requests. This limitation does not apply where a refund of those costs is required because of SNK’s error or applicable law.

Cancellation requests must be submitted within 48 hours of placing the order and before fulfilment or courier handover, whichever occurs first. A request is not confirmed until SNK approves it in writing. Once an order has been processed, fulfilled or handed to the courier, it cannot be cancelled as a change-of-mind request.

Pre-order or special-order cancellations after the initial 48-hour period are not normally accepted. SNK may consider cancellation where an order has exceeded its published estimated fulfilment timeframe by more than 30 business days, subject to the circumstances and applicable law.

Use a trackable courier service and packaging suitable for the product. Keep the tracking receipt until the case is completed. For customer-paid returns, SNK is not responsible for parcels lost, damaged, delayed or delivered to an incorrect address before they are received at the approved return location.

Do not write on, tape directly onto or use the original shoe box as the external courier packaging. Damage to the product box may affect eligibility for a voluntary exchange.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or right that cannot lawfully be excluded under Malaysian law. If any part of this voluntary policy conflicts with a mandatory legal right, the mandatory legal right will apply.