FAQS

What currency are the prices do I see in the site?
All prices are in Malaysia Ringgit.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 Working days  for your order to ship out, average shipping times are 5-12 Working days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please WhatsApp  018-285 7261.

I am not in love with my order, can it be returned? What if there is an issue?


We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

I have entered an incorrect address what do I do now?


If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via WhatsApp  018-285 7261. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us WhatsApp  018-285 7261 and we will be happy to assist you in any way we can. 

Or you Email us at : support@sneakeronstreet.com
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.